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At Oxselle, every glove we make is manufactured specifically for your order and we do not keep finished stock, run a retail outlet, or produce items speculatively. Because of this, our return policy works differently from a typical off-the-shelf store.

No returns or exchanges
As all orders are produced to your specification (quantity, design, sizing, and in many cases fully custom artwork or branding), we are unable to accept returns or exchanges once production has begun. Since we do not hold inventory, a returned item cannot be resold, so please review your order details, design files, and sizing carefully before confirming payment.

Order cancellations
Orders can only be cancelled or amended before payment is received. Once full payment has been made, your order is considered confirmed and our production team begins work at that point the order cannot be cancelled or refunded. If you need to make changes to design, quantity, or specifications, please contact us before submitting payment.

Manufacturing defects or transit damage
While change-of-mind returns aren't possible, we stand behind the quality of our workmanship. If your order arrives with a manufacturing defect or was damaged in transit, please contact us within 7 days of delivery with photos and your order details, and we will review the issue with you on a case-by-case basis.

Questions
If you have any questions about an order before placing it, please reach out to us at support@oxselle.com we're happy to talk through specifications, samples of past work, or design details before you commit to production.