FAQ
Answers to the questions we're asked most often about ordering wholesale and custom leather gloves from Oxselle.
Do you sell single pairs of gloves?
No. Oxselle is a made-to-order manufacturer. We don't hold finished stock or run a retail outlet. Every order is manufactured after it's placed, and we focus on wholesale and bulk orders. We do consider smaller custom orders on a case-by-case basis; contact us to discuss quantity.
Can I order a fully custom glove design?
Yes. Most of our orders are custom. You can submit your own design, sizing, and branding specifications. If you'd prefer not to design from scratch, we also offer a set of standard catalog designs across motorcycle, leather, fashion, and working gloves that you can order as-is or use as a starting point.
What types of gloves do you manufacture?
We manufacture four main categories: motorcycle gloves, leather gloves, fashion gloves, and working gloves. Many of our designs are built specifically for cold-weather insulation, as most of our clients are based in cold-climate countries.
What materials do you use?
Our standard materials are cow leather and lamb leather. For certain orders, we can also work with a leather type suggested or supplied by the client. This is confirmed with our team before production begins.
Which countries do you ship to?
We manufacture and export internationally. Most of our orders come from cold-climate countries including Germany, Canada, the USA, and Norway, where our insulated gloves are designed to perform, but we ship worldwide.
How long does production take?
Production time depends on your order quantity and our current workload. Once your payment is confirmed, our team gives you a predictive completion date specific to your order.
What are your payment terms?
Full payment is required upfront to confirm any order. Production doesn't begin until payment is received in full. This confirms and locks in your order.
How is my order shipped, and who pays for shipping?
Once manufacturing is complete, you can choose your preferred shipping method: air freight for faster delivery, or sea freight or courier for larger, more economical shipments. Shipping costs are paid by the client, separate from the product cost.
Can I return or exchange an order?
Because every item is manufactured specifically for your order and we carry no resale stock, we don't accept returns or exchanges for change of mind. Genuine manufacturing defects or transit damage are handled case-by-case. See our Refund Policy for details.
Can I cancel my order?
Orders can be cancelled or amended free of charge before payment is received. Once payment is made and the order is confirmed, production begins immediately and the order can no longer be cancelled.
Do you offer samples before a full production run?
Since we don't hold stock and manufacture only against confirmed orders, we don't provide free single-piece samples. If you'd like to see our work before committing to a large order, contact us. We're happy to discuss past projects and options for your specific order.
Still have a question? Contact us at support@oxselle.com.